Privacy Policy

In Marin House Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at inmarinhousecleaning.com or contact us to request our services.

Please read this policy carefully. By using our website or services, you agree to the practices described here. If you disagree with any part of this policy, please do not use our website.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a contact or quote request form (name, email address, phone number, service type, message)
• Email or phone us directly
• Book a cleaning service

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website (the site that directed you to ours)
• Device type (desktop, mobile, tablet)

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To contact you in response to a quote request, question, or booking
• Service delivery: To schedule, confirm, and carry out cleaning services
• Communication: To send service confirmations, reminders, and follow-up messages
• Website improvement: To understand how visitors use our website and identify areas for improvement
• Legal compliance: To comply with applicable Canadian laws and regulations

We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted service providers who assist in our operations (such as email platforms or scheduling software), subject to confidentiality agreements
• Legal requirements: If required by law, regulation, or valid legal process
• Business transfers: In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions are typically retained for up to 24 months. You may request deletion of your information at any time by contacting us directly.

5. Your Rights Under PIPEDA

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

• Know what personal information we hold about you
• Access your personal information and request a copy
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal or contractual limitations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser or our cookie consent banner. For full details, see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, or misuse. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

In Marin House Cleaning
1917 49 Ave SW, Calgary, AB T2T 2V3, Canada
Email: [email protected]
Phone: +1 867-899-0886